Great experience at Southern Pines

The experience at Southern Pines was nothing but positive. The entire staff was pleasant, accommodating & professional. Everyone went the extra mile to make the patient comfortable, important and loved. Southern Pines was exceptionally clean, as were the residents. The food was delicious and appetizing. In the three weeks my husband was there for rehab, not one bad meal was served! I would not hesitate for a second to recommend Southern Pines –long or short term! Claudia Potestio

Thanks to our Director of Nursing, Joanna

Dear Theresa,

I wanted to write a special note and tell you how much I appreciate your Director of Nursing, Joanna. Having not met Joanna in person, since I live in another state, it has been a pleasure and a blessing to get to speak with her over the phone and seek her assistance.

Joanna is very kind and attentive. There has not been any major problems or concerns, just a few little things in relation to my Mom, during the time she has been at Southern Pines. She has always been available, attentive and patient. She has a great listening manner and is very empathetic. Even though the concerns I brought to her were small she never minimized the importance of getting things taken care of and having a listening and understanding way about her.

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Southern Pines Nursing Director ‘has a great listening manner and is very empathetic’

Dear Teresa,

I wanted to write a special note and tell you how much I appreciate your Director of Nursing, Joanna. Having not met Joanna in person, since I live in another state, it has been a pleasure and a blessing to get to speak with her over the phone and seek her assistance.

Joanna is very kind and attentive. There has not been any major problems or concerns, just a few little things in relation to my Mom, during the time she has been at Southern Pines. She has always been available, attentive and patient. She has a great listening manner and is very empathetic. Even though the concerns I brought to her were small she never minimized the importance of getting things taken care of and having a listening and understanding way about her.

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‘It is a blessing to know my mom is with a group of very caring people’

Hi, Teresa –

After speaking with you the other day and sharing with you how thankful I am to ALL the STAFF at Southern Pines, I thought it would be nice to put it in writing so you could share with the Staff.

I have been involved with Southern Pines for a few years now. I know there are some new people there, even since my visit this summer – you are one of them. I have not met you personally, nor have I met all the newer staff, but it has been nice as well as HELPFUL to speak with you and other newer staff on the phone. I appreciate ALL that EVERYONE at Southern Pines does – new staff and staff who have been there longer.

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